If you have a change of mind or would like to exchange your item/s, SeKada Lifestyle Co. are more than happy to process a store credit for you. Please ensure you meet the below criteria to be eligible to make a return within 14 days of receiving your goods.
Terms and Guidelines
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items must be full priced. All sale items are final and cannot be returned or exchanged.
We will only accept returned item(s) that have been lodged online using our return portal.
You can always contact us for any return question at returns@sekadalifestyle.com.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the refund is approved, you will receive store credit.
Shipping
The cost of return shipping for exchanges and other returns is at the customer's expense – this is non-refundable.
**Please note that the goods are your responsibility until they are returned to Sekada Lifestyle Co. We will not be able to provide store credit on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).
